COVID-19 Information and Resources


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April 9, 2020

Free and Safe Rides To Tompkins Testing Site

Need a ride to the Tompkins County COVID-19 drive-thru Testing Center located at The Shops at Ithaca Mall?

First, register for testing online at or by calling 607-319-5708. Then call 2-1-1 between 8:30 am and 5 pm to schedule a safe and free ride with ASAP Cab Company.

Please note: The testing site is closed 4/9 and 4/10 due to weather, and will open on Saturday 4/11.

Emergency & Regular Food Delivery

Call 2-1-1 between 8:30 am to 5 pm for help getting emergency or regular food delivery. For emergency food delivery, your information will go to United Way who is organizing food delivery via Gadabout from the food hub.

March 13, 2020

Ithaca Free Clinic to temporarily suspend services in response to COVID-19 Pandemic.

Due to the ongoing COVID-19 Pandemic, the Ithaca Free Clinic will be temporarily suspending services. This action is necessary to ensure the safety of patients, volunteers, volunteer health care providers, and staff.

The Free Clinic is developing new protocols to address the unique challenges of operating a walk-in clinic health care service while complying with CDC and NY State Department of Health guidelines related to social distancing, patient screening, and patient quarantine and isolation procedures.

The mission of the Ithaca Free Clinic is to provide access to healthcare for individuals who do not have health insurance or are underinsured. Temporarily suspending services vital to those we serve has been the single most difficult decision this organization has had to make in the fourteen years the Clinic has been in operation. Given that many of our patients, volunteers, and volunteer health care providers find themselves in one or more of the identified vulnerable groups most affected by the coronavirus, this is the right and only decision that could be made at this time.

Be assured that once we have a better understanding of COVID-19, have the necessary protocols and protective equipment in place, and can assure that our patients, volunteers, volunteer health care providers, and staff are interacting in as safe an environment as possible, the Ithaca Free Clinic will resume normal operations.

Once again, we emphasize that this is a temporary suspension of services only. Every effort is being made to be up and running again as soon as possible.

Thank you for your understanding and patience during this unexpected and ongoing public health emergency.

Please call with questions and concerns by dialing 607-330-1253 or by email at:

What is COVID-19?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans.

The virus that causes COVID-19 is infecting people and spreading easily from person-to-person.


The novel coronavirus was first identified in Wuhan, China and announced in January, 2020. The disease was declared a Public Health Emergency of International Concern by the director-general of the WHO on Jan. 30. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

On Wednesday, March 11, the World Health Organization (WHO) declared the coronavirus to be a pandemic. However, risk is dependent upon exposure. Those who are in contact with people who are infected with COVID-19 are at greater risk and should take precautions as outlined by the CDC. These guidelines can be found on the CDC website.

How does the virus spread?

According to the CDC:

This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person.

The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Learn what is known about the spread of newly emerged coronaviruses.


For more information please visit:

How do I protect myself?

The best way to prevent illness is to avoid being exposed to this virus.

  • Clean hands often with soap and water for at least 20 seconds, if soap and water are not readily available, use hand sanitizer that has at least 60% alcohol.
  • Avoid touching your face
  • Avoid close contact with people
  • Wear a facemask if you are sick
  • Clean and disinfect frequently touched surfaces

Please visit the COVID-19 Prevention and Treatment page to learn about how to protect yourself from respiratory illnesses, like COVID-19.

What are the symptoms?

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever1, cough, and difficulty breathing. Read about COVID-19 Symptoms.


Information about COVID-19 in the United States:

Coronavirus advisory information:

Coronavirus Q&A:

Coronavirus condition overview:

Local Resources:

New York State Department of Health Hotline – 1-888-364-3065

Tompkins County Resource Hotline  2-1-1 or 1-877-211-8667

Convenient Care – (607) 274-4150

*If experiencing symptoms of COVID-19, please also call your primary care provider and/or Tompkins County Department of Health  – 607-274-6604